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Please note that our salon is a collective space of independent beauty professionals. Each provider manages their own services, scheduling, and client policies. While we share one location, certain policies may vary depending on your service provider. For the smoothest experience, we encourage you to confirm directly with your stylist, nail tech, or esthetician regarding their specific policies.

 

✨ Booking & Appointments

• All appointments are booked directly with your chosen service provider.

• Availability and hours of operation may differ by provider.

• Please confirm your provider’s preferred method of booking (online, phone, or direct message).

 

✨ Cancellations & Rescheduling

• A minimum of 48 hours’ notice is generally required for cancellations or rescheduling.

• Late cancellations and no-shows may result in a fee at your provider’s discretion.

 

✨ Deposits & Payments

• Some providers may require deposits to secure your appointment.

• Accepted forms of payment may vary (cash, card, digital apps). Please confirm with your provider.

 

✨ Arrival & Tardiness

• Please arrive on time for your appointment.

• If you are running late, notify your provider as soon as possible.

• Excessive tardiness may result in shortened service time or cancellation.

 

✨ Refunds & Redo Policy

• Services are non-refundable.

• Many providers offer a limited “redo” period if you are unsatisfied with your service—please reach out to your provider directly.

 

✨ Salon Etiquette

• Out of respect for others, please keep phone conversations to a minimum.

• Children and guests may only accompany you if your provider allows it.

• Please arrive with clean hair/nails/skin when possible to ensure the best results.

• If you are sick or experiencing symptoms, please reschedule your appointment.

• Providers follow sanitation and disinfection standards to ensure a safe environment for all.

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THANK YOU

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