SALON POLICES
Thank you for choosing Hidden Harbor Salon! We want to clarify that while we have both employees and independent contractors working within our salon, Hidden Harbor is only responsible for our employees. If you encounter any issues regarding a contractor, please reach out directly to the contractor you booked with. We appreciate your understanding and look forward to your visit!
Booking policy
Cancellations
Please note that a 48-hour notice is required for cancellations. Any appointments canceled after this period will result in a 35% cancellation fee. If the card on file is expired or declines, an invoice will be sent out. Failure to pay may result in being blocked from future bookings at Hidden Harbor Salon.
No shows
No -showing your appointment will result in a charge of 100% of the booked service.
Lateness
Please reach out to your provider if you anticipate being late. We offer a 10-minute grace period for all clients, but if you exceed this time, we may need to shorten your booked service or reschedule your appointment.
Other Guest
Due to limited space, we kindly request that guests keep their numbers to a minimum. If you are under age, we understand the need for support, but please limit the number of accompanying individuals. This helps us maintain a comfortable environment for everyone. Thank you for your cooperation! --- Feel free to adjust any parts as needed!
Payment & Refunds
At Hidden Harbor Salon, we accept all forms of payment, including cash, checks, and cards.
Please be aware that we cannot accept returns on items such as hair brushes, tools, or accessories. Unopened product returns must be made within 7 days for a full refund, while opened products will receive a 40% refund.
Regarding service refunds, we do not offer refunds; however, if you are unhappy with a service, please notify the salon within 7 days of your appointment. Our stylist will discuss your concerns and create a game plan to make any necessary adjustments free of charge.
Clothing policy
Hidden Harbor Salon, we strive to provide an exceptional experience while ensuring your comfort. However, we kindly ask that you refrain from wearing bulky jackets, fancy shirts, or clothing items that you would not want to get ruined. While our team does their best to keep you clean, accidents can happen. By following these guidelines, you can help create a more enjoyable environment for everyone. Thank you for your understanding!